Returns & Refund Policy
Last updated: January 30, 2026
We want you to be completely satisfied with your purchase from Furnglade. If you're not happy with your order, we're here to help with our straightforward returns and refund process.
Return Window
You may return eligible items within 30 days of delivery. Returns must be initiated within this timeframe to qualify for a refund or exchange.
Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Item must be unused, unassembled, and in its original condition
- Original packaging and all accessories must be included
- Item must not show signs of wear, damage, or alteration
- Return must be requested within 30 days of delivery
Non-Returnable Items
Certain items cannot be returned, including but not limited to:
- Items marked as Final Sale
- Custom or personalized products
- Items damaged due to misuse or improper assembly
How to Initiate a Return
To start a return, please contact our customer service team at info@furnglade.com within 30 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with return instructions and a return authorization if approved.
Return Shipping Costs
Standard Returns: Customers are responsible for return shipping costs for non-defective items. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.
Defective, Damaged, or Incorrect Items: If you received a defective, damaged, or incorrect item, we will cover the return shipping costs. Please contact us at info@furnglade.com within 48 hours of delivery with photos of the issue.
Original Shipping Fees
Original shipping charges are non-refundable unless the return is due to our error (defective, damaged, or incorrect item shipped).
Restocking Fee
We do not charge a restocking fee for approved returns.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery by emailing info@furnglade.com with photos clearly showing the damage or error. We will work with you to arrange a replacement, refund, or other appropriate resolution. In these cases, we will cover return shipping costs.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 1-5 business days to your original payment method. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.
Exchanges
We do not offer direct exchanges at this time. If you need a different item, please return the original item for a refund and place a new order for the item you prefer.
Contact Information
Store Name: Furnglade
Company: Zhangzhou Sanzhiji E-commerce Co., Ltd.
Business Address: Room 304, Building 1, Fuhai Yangguang, 316 Tengfei Road, Xiangcheng District, Zhangzhou City, Fujian Province 363000, China
Customer Service Phone: +86 137 9969 2290
Customer Service Email: info@furnglade.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)